FAQ
SHIPPING
Shipping
Items in stock are shipping within one business day.
Backordered items are shipping within 2-3 weeks.
Free Ground Shipping for U.S
International shipping will incur a shipping fee calculated at checkout.
After you place an order on NinaWynn.com, you will receive a purchase receipt/order confirmation email within minutes of placing the order. You will also receive a shipping confirmation email once your order is on the way.
PURCHASING
What is your return policy?
30 day no hassle return: Log in your account with the confirmation of your order and create a Return Request for a return label via USPS or UPS.
Lifetime Guarantee
Solid gold in 14k, 18k and sterling silver are Lifetime Guarantee. Vermeil & Black Oxidized or Gunmetal are 3 years Guarantee. All guarantees are for manufacture defects and not again the normal wear and tear.
What is your repair policy?
All repairs are handled individually and will be at customer’s expense. We can give an estimate for repair and the turnaround time only once the item reaches our office.
Please contact us at hello@NinaWynn.com and we will respond with further instructions. Make sure to include your name, address, phone number and e-mail address, and note the reason for repair. Images of the piece are helpful as well. All e-mail and voice messages will be answered promptly within 24-hours during regular business days.
What payment forms do you accept?
We accept credit card payments on the site. Accepted credit cards are American Express, Mastercard and Visa. We also accept payments through Paypal.
JEWELRY
I can't find a jewelry piece I was looking for on the website. What do I do?
Please contact our customer service at hello@NinaWynn.com . We may be able to custom make it for you!
What kind of gemstones and metals are used in Nina Wynn's jewelry?
Nina uses natural stones that are ethically mined and processed such as Druzy, Geodes, Turquoise, Opal, Stalacite, Chrysoprase and Ammonite.
Nina Wynn Designs strives to provide our customers with the most beautiful and long lasting jewelry on the market. Our Silver pieces are .925, and our gold pieces are plated with 22k gold and each stunning piece is finished with a beautiful satin texture.
Our Gold plating process applies a minimum of 10 to 12 Mils of gold per piece. While we describe our jewelry as vermeil, the definition of vermeil includes only 2.5 mircons of gold over a silver base. We apply a minimum of 100 times that thickness and achieve over 254 microns of gold plating on all of our jewelry.
1 Mil = 25.4 microns
10 Mill = 254 microns
Vermeil = 2.5 microns
Our Jewelry is 254 microns minimum
Can I clean my Nina Wynn jewelry?
You can use mild soap and water to clean your jewelry if needed. Use a soft cloth to buff it. Do not use any harsh chemicals or cleaning agents.
Can I buy Nina Wynn Jewelry locally?
Please see the link to find a store near you: Where to Buy
PRIVACY POLICY
This privacy policy sets out how Nina Wynn Designs uses and protects any information that you give Nina Wynn Designs when you use this website.
Nina Wynn Designs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Nina Wynn Designs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Aug 31, 2012
Personal Information
Nina Wynn Designs may collect personal information, such as your e-mail address, name, home or work address or telephone number. We require this information to understand your needs and provide you with a better service. Nina Wynn Designs does not collect any information about your computer hardware and software.
Nina Wynn Designs will collect and use your personal information to process product orders and deliver the products requested. It is possible that we may also use personal information to inform you of other Nina Wynn Designs products or events
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
PAYMENT TERMS FOR AUTHORIZED RETAILERS
ACCEPTED FORMS OF PAYMENT
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Visa
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Master Card
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American Express
AVAILABLE SHIPPING METHODS
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UPS
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Fed Ex
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DHL
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USPS
RETURN SHIPMENTS
Nina Wynn does accept returns within 30 days of original purchase.
For your protection, we suggest the following to ensure your returns are received with out issue:
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Send all returns via a traceable carrier
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Include insurance on your shipped item
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Notify us of your shipment and send us the tracking number before shipment.
CREDIT CARD PAYMENTS
If paying by credit card, the credit card information must be obtained before the order is placed.
A pre-authorization of 30% of the total order is required before the order is processed. However, the credit card will not be charged until the order is ready for shipment.
NON-CONTINENTAL U.S. SHIPPING
Additional shipping fees apply for Hawaii, Alaska, U.S. protectorates and international orders.
CHECKS
In the event that a check is returned, a fee of $35 dollars will be charged.
SIZING INFORMATION
Rings
Nina Wynn Designs' rings are a size 6.5 unless otherwise noted.
Our rings are specially designed with an easy-to-size band. Our rings can easily be sized one up or down. If you need a different size please let us know. We suggest going to a trusted local jeweler who can then size your ring to your personal needs.
Bangles
We currently carry four sizes of bangles.
Size 5: Very Small Wrist
Size 6: Petite Wrist
Size 7: Average Wrist
Size 8: Wide Wrist
Necklace Length Guide:
At Nina Wynn Designs, we produce a variety of necklace lengths. The image below is an example of what various necklace lengths look like when worn.
The image provided is for example use only and does not show exact length and appearance of Nina Wynn Designs jewelry.
RETURNS AND REPAIRS
To RETURN MERCHANDISE and ensure prompt service please take the following action:
STEP 1
Contact Customer Service
Notify Nina Wynn Customer service within 30 days of receiving your order for any issue.
WAYS TO CONTACT US:
- Fill out our Online Repair Authorization Form
- Call us directly at (720) 459-7664
Service Hours are Monday-Friday 10am-5pm MST - Email Customer Service
STEP 2
Fill Out Return Form
Customer Service will provide you with a Return Authorization Number (RA #) and email or fax you with a Return Form that must be completed in full and mailed with the return package.
STEP 3
Mail Us Your Return
Mail us your packaged item along with the Return form.
Please send your return package to:
Nina Wynn Designs
ATTN: Customer Service RA #XXXX
2247 Federal Blvd
Denver, CO 80211
Nina Wynn Designs Warranty Card
Nina Wynn Designs offers a one year limited warranty covering manufacturer and material defects. Nina Wynn Designs will repair products under warranty for free provided that the purchase can be verified as eligible. The warranty does not cover damage from misuse or wear and tear of a product. Any product not under warranty will be repaired at our standard repair pricing upon approval of the customer.
Note: Due to the natural state of stones used by Nina Wynn Designs, each piece will vary. Naturally occurring variations such as shape, color, Each piece of Nina Wynn Designs jewelry shading, color concentration, thickness, texture, etc, are to be expected, are not flaws and not considered a manufacturer or material defect.
OTHERS
Can't find the information you're looking for?
For any other questions, please email us at cs@NinaWynn.com .
